Merchant customer chat SaaS

Branded customer chat for modern merchants.

Launch a cleaner support experience with polished pages, strong mobile support, email-first lead capture, and a merchant workspace built for daily operations.

Start free 7-day trial How it works
7 days
Trial access
USD 20
Starting plan
Products, FAQs, leads
Core workflow
Your Brand Chat Hi! How can I help you today? Do you ship to New York? Yes! Free shipping on orders over $50. Featured Product Lead captured

Your brand, your AI assistant

AI that knows your products Answers grounded in your catalog, FAQs, and policies. No hallucinations.
Capture every lead Email-first flow turns anonymous visitors into trackable contacts.
Works on any device Responsive design looks polished on desktop, tablet, and mobile.
Live in minutes Sign up, add products, share your chat link, and go live fast.
What merchants get

Everything needed to launch and operate a branded customer chat workflow

From brand setup to conversation tracking, StorePilot handles the full customer chat workflow.

Brand Setup

Configure your store identity, welcome copy, social link, and public merchant profile in one place.

Product Management

Manage featured products, pricing, images, and sorting for the public chat experience.

Knowledge Base

Define FAQs, shipping rules, return policy, and fallback replies to keep answers accurate.

Lead Capture

Require email before chat so every conversation becomes a trackable lead.

Responsive Chat Experience

Deliver a polished desktop and mobile storefront chat page with live responses.

Grounded Replies

Keep responses aligned with merchant-owned products, knowledge, and conversation history.

Free Trial + Stripe Billing

Start with a free trial and move into a monthly or prepaid membership plan.

Conversation Tracking

Review customer questions, product interest, and support interactions from the merchant workspace.

How it works

Merchant setup first, customer chat second

No complex setup. No coding needed. Just follow these steps.

01

Create your merchant account with email

Publish a branded customer chat page without building a separate frontend application.

02

Set up your brand, products, and FAQ content

The assistant answers from merchant-managed products, shipping rules, policy content, and fallback settings.

03

Publish your public customer chat page

Brand profile, products, knowledge, billing status, customers, and conversations stay in one workflow.

04

Capture leads and manage customer conversations

Customers submit email before chat, so each session becomes a trackable lead.

Merchant
AI Assistant
Customers
Pricing

Start with a free trial, then choose the plan that fits merchant growth

7-day free trial on all plans. No credit card required to start.

Most popular

Monthly

USD 19.90 /month

Flexible monthly access after the 7-day free trial.

Start free trial

Semiannual

USD 99.00 /6 months

Six-month access at USD 16.50/month effective pricing.

Start free trial

Annual

USD 189.00 /year

Annual access at USD 15.75/month effective pricing.

Start free trial
Resources

Tips, guides, and merchant insights

Learn how to get the most from your AI chat assistant and grow your business.

Merchant Insights Mar 28, 2026

How to Build a Knowledge Base That Makes AI Smarter

## The Foundation of Great AI Responses An AI chat assistant doesn't make things up when it has good data. The key is building a comprehensive knowledge base. ## Start With Your...

Read article →
Merchant Insights Mar 25, 2026

5 Ways AI Chat Boosts Your Store Conversion Rate

## Why Conversion Matters More Than Traffic Most merchants focus on driving traffic, but converting existing visitors is far more cost-effective. AI chat helps by engaging visitor...

Read article →
View all posts
FAQ

Clear answers for merchants, search engines, and AI engines

It helps merchants launch a branded customer chat page, showcase products, capture customer leads, and review chat conversations in one system.

It is built for merchants, ecommerce brands, Instagram sellers, and service businesses that want faster customer support.

Yes. The public chat page is designed for both desktop and mobile browsers.

Yes. Merchants configure products, FAQs, policies, welcome copy, and fallback replies to keep responses aligned with their business rules.

Yes. Every merchant account starts with a free trial and can upgrade through Stripe to a monthly, 6-month, or 12-month subscription plan.
Ready to get started?

Launch your merchant chat workspace with a cleaner workflow.

Create your account, set up products and knowledge, publish your branded chat link, and move from trial to monthly billing only when the workspace is ready.

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